Overview
This website is operated by Dolce wood customization. Throughout the site, the terms “we,” “us,” and “our” refer to Dolce wood customization d/b/a provides this website, including all information, tools, and services available to you on this site, the user, is conditioned on your acceptance of all terms, conditions, policies, and notices set forth herein.
By visiting our site and/or purchasing something from us, you participate in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies referenced herein and/or available via hyperlinks. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are agreeing to the Terms of Service. If you do not agree to all of the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features, content, or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of the Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of such changes.
Section 1 – Online Store Terms
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in using the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit worms, viruses, or any code of a destructive nature.
Failure to comply with or violation of any of these Terms will result in the immediate cessation of your Services.
Section 2 – General Terms and Conditions
We reserve the right to refuse to provide service to anyone, for any reason, at any time.
You understand that your content (not including your credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform or adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without the express written permission of us.
The headings used in this agreement are included for convenience only and do not limit or affect these Terms.
Section 3 – Accuracy, completeness and timeliness of information
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete, or timely information. Any reliance on the subject matter of this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the Service and Prices
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
Section 5 – Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are not subject to return or exchange in accordance with our return policy.
We have made an effort to display the colors and images of our products, in-store, with as much color accuracy as possible. We can’t guarantee that your computer monitor will display colors accurately.
All products are subject to availability. The images are illustrative. These legal covers all publications made in all media.
All promotions cannot be combined with other promotions. They apply while supplies last and are restricted to one per person.
The use of coupons is personal, only one coupon per user. Coupon per order. Each coupon may have particular restrictions that will be communicated.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Dolce wood customization is committed to providing the best products that meet our standards for customizing tables and woodwork. In the event that any of our products do not meet the highest standards, we are not responsible for returns or defects of the products.
Section 6 – Billing Accuracy and Account Information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
Prices may vary without prior notice due to external factors: currency devaluations, drastic alterations in the exchange rate, cost of the material to be used, among others.
In the event that we make a change or cancel an order, we may attempt to notify you by contacting you via email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information used for all purchases made from Dolce Wood custoization. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Return Policy, in section 18 of this document.
Section 7 – Optional Tools
We may provide you with access to third-party tools that we do not monitor and have no control or input over.
You acknowledge and agree that we provide access to these types of tools on an “as is” and “as available” basis without warranties, representations, or conditions of any kind and without any endorsement. We will have no liability arising from or related to your use of tools provided by third parties.
Any use you make of the optional tools offered through the site is at your own risk and discretion and you should ensure that you are familiar with and approve of the terms under which these tools are provided by the third-party provider(s).
We may also offer you new services and/or features through the Website in the future (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.
Section 8 – Third Party Links
Certain content, products, and services available via our Service may include material from third parties.
Third-party links on this site may redirect to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant and shall not have any obligation or responsibility for any third-party materials or websites, or for any third-party materials, products, or services.
We are not responsible for any damage or damages related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third-party websites. Please carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 9 – User Comments, Recruitment, and Other Submissions
If, at our request, you submit certain specific submissions (e.g., contest entries) or without a request from us you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or otherwise use comments that you have sent us. We are not and will have no obligation (1) to keep any Comments confidential; (2) to pay compensation for comments; or (3) to respond to comments.
We have no obligation to monitor, edit or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or the Terms of Service.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments do not contain defamatory or unlawful, abusive or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the Service or any related websites. You may not use a false email address, use another identity that is not legitimate, or mislead any third party or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible for and assume no liability in respect of comments posted by you or any third party.
Section 10 – Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.
We will only use the customer’s email to send a form of acceptance of terms and conditions and to send promotions and discounts of our brand and partners.
Section 11 – Errors, Inaccuracies and Omissions
From time to time there may be information on our site or on the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit time, and availability. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without notice (including after you have submitted your order).
We undertake no obligation to update, correct, or clarify information on the Service or any related website, including, without limitation, pricing information, except as required by law. No updated specification or update date applied on the Service or any related website should be taken to indicate that all information on the Service or any related website has been modified or updated.
Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, use of the site or its content is prohibited: (a) for any unlawful purpose; (b) to ask others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or any third party’s intellectual property right; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other malicious code that is or may be used in any manner that may compromise the functionality or operation of the Service or any related websites, other sites, or the Internet; (h) to collect or track personal information of others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other sites or the Internet. We reserve the right to suspend use of the Service or any related website for violating any of the items of prohibited uses.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not warrant or warrant that use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or terminate the service at any time without notice.
You expressly agree that your use of, or ability to use, the Service is at your sole risk. The Service and all products and services provided through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall Dolce wood customization, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages, losses, claims, or damages of any kind, including, without limitation, lost profits, lost revenues, lost savings, lost data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of the use of any of the services or products purchased through the service, or for any other claim relating in any way to the use of the service or any product, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify, defend, and hold harmless Dolce wood customization and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or resulting from your breach of the Terms of Service or the documents incorporated therein as reference, or the violation of any law or the rights of a third party.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be illegal, void, or unenforceable, such provision shall nevertheless be effective to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such determination shall not affect the validity of the enforceability of the remaining provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred prior to the date of termination shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site.
If in our judgment, you fail, or are suspected to have failed, to enforce any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may consequently deny access to our services (or any part thereof).
Section 17 – Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or rules of operation posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting group.
Section 18 – Custom Orders, Payments and Refund Policy
18.1. Custom Orders
The products offered in our store include custom tables, made to order according to the customer’s specifications in terms of design, materials and finishes. Due to the personalized nature of these products, each order is unique and manufactured exclusively for the customer who requests it.
18.2. Payment Policy
To start production of a custom order, the customer must pay a deposit of 70% of the total cost of the work (unless a Dolce Wood customization representative offers another percentage). This initial payment guarantees the reserve of materials and the start of the manufacturing process. The remaining 30% (or the percentage that has been negotiated) must be paid before or upon delivery of the product.
18.3. Cancellation and Refunds Policy
Since each table is made to order and customized according to the customer’s preferences, once the order is placed, no cancellations or modifications are accepted.
The 70% advance is non-refundable under any circumstances, as it covers the costs of materials and initial labor. In case the customer decides to cancel the order after having made the initial payment, no refunds or partial or full refunds will be offered.
18.4. Delivery and Liability
The estimated or approximate manufacturing and delivery time will be informed to the customer at the time of placing the order. We are committed to meeting the deadlines set, provided that no unforeseen events occur beyond our control, such as problems with the supply of materials or force majeure situations.
On the other hand, the customer agrees to receive the final product and to pay by or before delivery to his home 70% (or the amount, promotion offered to pay at the end of the work by our advisors, salespeople, or customer service personnel communicating it by chat on the website or other means officially used by our brand Dolce Wood customization and then having been confirmed this offer by our Dolce Wood customization brand). ourselves), this as part of the fulfillment of the agreement signed by the customer once the order was placed (if you did not accept it, we require that in order to continue using our service and continue with the fulfillment of the order, you answer at least a few questions by the means with which we communicate with the customer in which we will ask: Do you understand and agree that working with us means accepting our terms and conditions which say we do not accept cancellation of a previously placed order and if we do we do not offer refunds or returns? Do you agree and undertake to receive the order and to pay the remaining amount?) which confirms once again the acceptance of our terms and conditions set forth herein and holds the customer responsible for complying with the agreement established between us and him either by the document electronically signed by himself or otherwise by the confirmation of the questions specified in this document referring to committing to acceptance of the terms and conditions for receiving the service (which also have the same value as the document and hold the customer responsible for compliance with our agreement and our terms and conditions).
Section 19 – Law
1. Non-Return and Refund Policies in Florida
In the state of Florida, there is no specific law that requires merchants to accept returns or provide refunds for products or services sold. This means that businesses have the freedom to set their own return and refund policies. However, it’s critical that these policies are clearly and conspicuously communicated to customers before they finalize the purchase. By doing so, you ensure that the customer is fully informed and agrees to the terms when making the transaction.
2. Exceptions and Important Considerations
While we have the right to establish a non-return policy, there are certain situations in which consumers may have the right to cancel a purchase or request a refund:
- FTC Cooling-Off Rule: At the federal level, the Federal Trade Commission (FTC) states that consumers can cancel certain types of sales made outside of the usual business establishment (e.g., door-to-door sales or in temporary locations) within three business days of purchase. However, this rule generally does not apply to sales made in physical stores or online where the customer initiates the purchase.
Section 20 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, modify, or replace any part of these Terms of Service by posting the updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Section 21 – Contact Information
Questions about the Terms of Service should be sent to Dolcewoodcustomization@outlook.com. This Terms and Conditions document was last updated: 03/29/2025